To become an SC you must complete an SC Enrollment form and pay a one-time Lifetime Membership fee of $50 at the time of enrollment. You can enroll by completing the SC Enrollment form online here (please have your Sponsor’s username on hand).

If an SC is interested in becoming a Distributor, he/she may do so by following the steps outlined in the “Road to Distributorship”.

For the SC Return/Refund Policy please click here

Sponsorship
Your sponsor shall be the SC or Distributor that referred and enrolled you.

Any cross-sponsorship is strictly prohibited within YOR.
Sponsorship may also occur in other foreign nations as approved by YOR, bearing in mind the need for personal contact In regard to any dispute, YOR reserves the right to make any final decisions.

Transfers of Sponsorships
YOR prohibits any transferring from one sponsorship to another. The integrity of the entire network organization is based on the strength of the structure within the network.

Sales Tax
All YOR products are subject to the sales tax in the state, county, or city that levies such a tax in which a sale occurs. This tax is calculated on the purchase price of the products being purchased. In the case of internet purchases, the sales tax added to the product purchase price will be based on the delivery destination.

Ordering Products
SCs may purchase products online via the YOR Health website. Please keep a copy of your order confirmation for your records.

Product Availability
In the event that the requested product is on backorder or no longer available, you will be notified for other available options. Any other products ordered that are currently in stock will be shipped, pending payment authorization.

Autoship
Autoship is 100% optional and allows you to purchase YOR products at autoship prices and receive your products at a specified billing/shipping cycle without the need to physically reorder when you run out of product. Only SCs and Distributors will receive the autoship discount of up to 10% off of retail price; Registered Retail Customers will be charged the normal retail price for each product. There is no limit for the number of products you set up on autoship.

Autoship requires that you have a valid credit card on file. Your credit card will be automatically charged for the selected products, shipping, and applicable sales tax each billing/shipping cycle; your product(s) will be shipped once your credit card has been authorized. Please be sure to have the funds available in your account prior to the autoship date as this may cause a delay in processing your order or may result in the cancellation of your autoship.

Should you decide to cancel the autoship order(s) after the product(s) have already been billed and shipped, YOR will only refund the amount charged for the product(s) with any applicable sales tax once the merchandise has been returned to YOR. YOR will not refund any shipping and handling fees that you may incur. See Refund Policy for further details.

Delivery You may set up autoship through your initial enrollment online or through your SC Admin at the YOR Health website. Once autoship is initiated, you will have the option to pick the date you want autoship to begin. You have the option to change your autoship cycle in increments of 1 to 8 weeks. Autoship will remain in effect until you cancel this option or when payment is not received. You may cancel autoship at anytime.

Any cancellations or changes must be made more than three (3) business days prior to the next autoship date. Any cancellations or changes may be made through the SC Admin.

and Payment Methods
YOR will not ship orders on a C.O.D. basis. All orders must be prepaid with an authorized credit card. All orders will be shipped within three (3) business days of payment, unless an unforeseen event causes a delay in shipment.


Release of Name(s), Photo(s), Audio & Video Recording(s), and Printed Statement(s)
YOR shall be entitled to the full and unlimited use of any or all names, photographs, likenesses, images, voice recordings, video recordings, or printed statements from any SC during their association with YOR. Additionally, any images, reproductions or photographs of houses, automobiles, gatherings or events shall also be obtainable and optioned for use by YOR at their sole discretion. No remuneration, payment or permission shall be required of the Company or from the SCs to use such images, recordings, photos or statements.

Waiver
YOR never gives up its right to insist on compliance with these rules or with the applicable laws governing the conduct of a business. This is true in all cases, both specifically expressed and implied, unless an officer of YOR who is authorized to bind YOR in contracts or agreements specifies in writing that YOR waives any of these provisions.

Governing Laws
These rules are reasonably related to the Laws of the State of California and shall be governed in all respects thereby. The parties agree that jurisdiction and venue shall in all cases be the County of Orange in the State of California.

Invalidity of Any Paragraph
Should any portion of these Policies and Procedures and Terms and Conditions, or any other instruments referred to herein or issued by YOR, be declared invalid by a court of competent jurisdiction, the balance of such rules, applications, or instruments shall remain in full force and effect.

Sanctions and Enforcement Action
Sanctions will not be employed lightly, nor will YOR be arbitrary or unfair in their use. It is important to remember, however, that an SC who violates these Policies and Procedures jeopardizes the integrity and standing of all SCs.

YOR reserves the right to revoke the status of SCs or place violators on probation for a period which may delay their eligibility to participate in the marketing plan. It is for the benefit of everyone that every SC abides by the letter and spirit of these Policies and Procedures.

Confidentiality
YOR's business relationship with its vendors, manufacturers and suppliers is confidential. An SC shall not contact, directly or indirectly, or speak to or communicate with any representative of any supplier or manufacturer of YOR except at a YOR sponsored event at which the representative is present at the request of YOR. Violation of this regulation may result in termination and possible claims for damages if the vendor/manufacturer's association is compromised by the SC’s contact.

Reporting Violations
SCs are encouraged to report any violations of the Policies and Procedures to the YOR Corporate Office. Any reporting of a violation will be kept confidential between the reporting person and YOR.

Fraudulent Accounts
Any SC found to be creating fraudulent accounts without the consent of the person for which the account has been created will have his/her account terminated. Additionally, YOR reserves the right to take legal action against those using fraudulent information or creating fraudulent accounts.

Amendments
YOR expressly reserves the right to alter or amend prices, product availability and/or formulation, Policies and Procedures, and Terms and Conditions. Such amendments are automatically incorporated as part of the agreement between YOR and the SC when published in official YOR literature including the YOR Health website.

NOTICES TO YOR
Any notices to YOR should be submitted to the corporate office via:
Mail: 2967 Michelson Dr. Suite G-338 Irvine, CA 92612
Phone: 949.681.6088
Fax: 949.681.6080
Email: CustomerCare@yor.com


SC Return/Refund Policy
Health Product Guarantees, Returns, and Procedures for Returns

Money Back Guarantee
Thirty (30) Day Return Policy - 100% unconditional, 30-day, money-back guarantee to all SCs (less shipping if applicable). Restrictions apply, see below for more info.

Select Customer Return Policy

	The Thirty (30) Day Money Back Guarantee applies to any consumable item an SC purchases for the first time.
	Membership Fees and the Select Customer Information (SC Info) Kit are non-refundable after the 3rd business day of the SC enrollment date; you the buyer may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction for a full refund.
	If an SC elects to cancel his/her membership within thirty (30) days from the date of his/her enrollment, YOR will refund 100% of the price of all consumable products purchased that was part of the SC’s initial order (excluding shipping).
	Please note that this 100% refund (less shipping) does not apply once the SC places his/her second order of like products.
	Additional unused, unopened and resalable products purchased by an SC wishing to leave the company may be covered by our BuyBack Policy listed below.
	The canceling SC must return the product(s) and the entire SC Info Kit (if applicable-and within 3 business days of enrollment) to YOR, along with the Return Merchandise Authorization Number (RMA #).
	After YOR receives the returned merchandise, YOR will refund the order within 10 Business Days.
	YOR reserves the right to refuse sale to and/or terminate any SC membership who may show abuse of YOR’s Money Back Guarantee.
	YOR reserves the right to reject repetitive returns or replacements (the 6R’s).

Procedure for all Returns
To receive a refund, exchange, or replacement on product purchased from YOR Health Website,
the SC must:

	Call YOR Customer Care for an RMA # and return shipping address. SCs must call within thirty (30) days of purchase to receive an RMA #.
	The RMA # is required on all returns and must be clearly marked on the outside of the return package.
	Returns without an RMA # clearly marked on the package may be returned to the shipper and/or will not be processed for a refund.
	The product(s) to be returned must be postmarked within thirty (30) days of the date of purchase.
	Return the product with the original order confirmation or packing slip to YOR.
	Products shipped must be packaged in a manner that prevents damage to the product in transit.
	YOR recommends the sender to insure and track all returns, as YOR is not liable for items lost in transit.

BuyBack Policy

	The BuyBack policy is meant to protect individuals who want to cancel their lifetime membership and who believe they had mistakenly purchased more product than they could consume.
	SCs are only eligible for YOR’s BuyBack policy on their most recent order. Since SCs are not allowed to resell products, there should be no reason for SCs to stock more products than they can consume.
	The request for a BuyBack must be made within one year of the products’ original purchase date. Reimbursement will be made for the value of the original order less 10% for restocking, freight, rebates, bonuses and personal discounts. YOR reserves the right to not repurchase products or issue refunds on products that have been opened and consumed.
	The repurchase price of the last order placed (if in resalable condition) will be not less than 90 percent of the original net cost you paid. Net cost does not include shipping and handling or administrative fee.
	Items are deemed resalable or reusable if they are returned within one year of the date of purchase, and are unused/unopened and in their original packaging. Items that have been discontinued, or are within six (6) months of expiring, are not considered to be resalable. Items that do not have current labels are deemed not resalable. Any damages to the product, as the result of mispackaging or improper shipping for the return shipment, shall be your sole responsibility and considered non-resalable.
	Literature sales are final and are non-refundable.
	All BuyBack returns need to follow Procedure for all Returns.
	BuyBack Policies Controlled by Specific State Law: In some states there is a statute or regulation that provides for a different BuyBack Policy. YOR will conform to all such laws.
	In Georgia: We will repurchase all unencumbered products, sales aids, literature, and promotional items which are in a reasonably resalable or reusable condition and which were acquired by the participant from YOR. The repurchase shall be at a price not less than 90 percent of the original net cost to the participant of the goods being returned. For purposes of this paragraph, “original net cost” means the amount actually paid by the participant for the goods, less any consideration received by the participant for purchase of the goods that is attributable to the specific goods now being returned. Goods shall be deemed “resalable or reusable” if the goods are in an unused, commercially resalable condition at the time the goods are returned to YOR. Goods which are no longer marketed by YOR shall be deemed “resalable or reusable” if the goods are in an unused, commercially resalable condition and are returned to YOR within one year from the date YOR discontinued marketing the goods; provided, however, that goods which are no longer marketed shall not be deemed not “resalable or reusable” if the goods are sold to participants as non-returnable, discontinued, or seasonal items and the non-returnable, discontinued, or seasonal nature of the goods was clearly disclosed to the participant seeking to return the goods prior to the purchase of the goods by the participant.
	In Maryland, Oklahoma, Idaho and Texas: On written request from the purchaser, and not later than the first anniversary of the purchaser’s date of purchase, all unencumbered products that are in an unused, commercially resalable condition at a price not less than ninety percent (90%) of the amount actually paid by the purchaser for the products being returned, less any consideration received by the purchaser for purchase of the products being returned. A product that is no longer marketed by YOR is considered resalable if the product is otherwise in an unused, commercially resalable condition and is returned to the seller not later than the first anniversary of the purchaser’s date of purchase, except that the product is not considered resalable if before the purchaser purchased the product it was clearly disclosed to the purchaser that the product was sold as a non-returnable, discontinued, seasonal, or special promotion item.
	In Massachusetts and Wyoming: We will repurchase all unencumbered products in a resalable condition then in the possession of the participant. The repurchase shall be at a price of not less than ninety percent (90%) of the original net cost to the participant returning such goods, taking into account any sales made by or through such participant prior to notification to YOR of the election to cancel.
	In Louisiana: We will i) repurchase all or part of any product that are in a resalable condition at 85% of the original net cost to you, and ii) repay 85% of the original net cost of any services provided to you, and iii) refund ninety percent (90%) of any other consideration you paid to us in order to participate in the marketing program.
	In Montana: Montana residents who cancel their membership within 15 days are entitled to a 100% refund of any consideration given to participate.