To ensure that you receive our announcements and other communication we ask that you take a moment to add noreply@yor.com and customercare@yor.com to your "safe" or permitted email sender list. This process is also known as "whitelisting".

Adding our email address to your list of accepted email address senders or to your address book may ensure that you receive messages from YOR. Please refer to instructions for your email service provider or spam-filtering software.

EMAIL WHITELISTING

Google Mail (Gmail)
If you find a message wrongly classified as spam, you can unmark the message. Just select the message, and click Not Spam along the top of your Spam label. Unmarking a message moves it to your inbox.
If you find that some senders' messages are consistently being mislabeled as spam, you can prevent this by adding noreply@yor.com and customercare@yor.com to your Contacts list. Gmail will deliver messages from members of your Contacts list to your inbox, unless they meet these criteria.

Yahoo! Mail
1. Open your Yahoo! mailbox
2. Click Mail Options
3. Click Filters
4. Click Add Filter
In the top row, labeled 'From’ header: make sure Contains is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter the address: noreply@yor.com and customercare@yor.com
5. At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. Click the Add Filter button again
6. If mail from BuyDomains has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field

AOL
1. Go to keyword: Mail Controls
2. Select the screen name to which we're sending YOR emails
3. Click Customize Mail Controls For This Screen Name
If you are using AOL Version 9.0:
1. Open your email from YOR
2. Click the "Add Address" button (on the right) to add to your "People I Know" list
3. Or, you can just send an e-mail to: noreply@yor.com and customercare@yor.com and that will add us to your "People I Know" list automatically. To do this:
o Open an email from noreply@yor.com and customercare@yor.com
o Click the "Reply" button (it's in the top right corner). A new email window opens with an email address in the "Send To" box. Make sure the address in the Send To box is noreply@yor.com and customercare@yor.com
4. Click Send Now (in the top right corner). This will add us to the "People I Know" list

Hotmail
1. Click the Options link, on the main menu tabs, then Safe List
2. Type noreply@yor.com and customercare@yor.com in your Safe List
3. If you see noreply@yor.com and customercare@yor.com email in your Junk Mail folder, click "This is not Junk Mail" to avoid having e-mail from YOR sent to the Junk Mail folder in the future

MSN verion 9.0
1. Open your latest YOR e-mail, noreply@yor.com and customercare@yor.com
2. Copy the address in the "From" line.
3. Click on Settings: E-mail | Junk e-mail (it's at the bottom left of the screen, just above Calendar).
4. On the E-mail settings screen, click Junk E-Mail Guard.
5. Select Safe List.
6. In the space provided under "Add people to the safe list", enter the address you copied from the "From" line.
7. Click Add.
For older versions of MSN, you add our sending address to your Safe List as follows:
1. Open your latest YORe-mail.
2. Copy the address in the "From" line.
3. Click on E-mail settings (it's at the bottom left of the screen, just above Calendar).
4. On the E-mail settings screen, click Junk Mail.
5. Select Safe List.
6. Click Add an item to this list.
7. When the Add To Safe List box appears, enter the address you copied from the "From" line into the space provided.
8. Click Add.

Outlook 2003
If you're using Outlook 2003 for your e-mail, you can make sure your YOR email messages are delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:
1. Open any YOR e-mail, then add the sender or the sender's domain to your Safe List.
2. Find the address in the "From" line of your most recent YOR and add it to Personal Contacts in your Outlook Address Book.
3. Open any YOR e-mail, then select Mark as Not Junk.

Earthlink
If you're using Earthlink, you can make sure your YOR email messages are delivered to your Inbox by adding our sending address to your Address Book. Here's how:
1. Open your latest YOR e-mail.
2. Copy the address in the "From" line.
3. Click on Address Book (it's over on the left, below your Folders).
4. When your Address Book opens, click the Add button.
5. On the Add Contact screen, find the Internet Information box.
6. Enter the address you copied from the "From" line into the top Email box.
7. Click Save.

Verizon
If you're using Verizon for e-mail, you can ensure that YOR email messages are delivered to your Inbox by adding our "From" address to your Safe List. Here's how:
1. Go to your Verizon Inbox.
2. Click Options.
3. Select the Block Senders tab (near the top of the screen).
4. On the Block Senders screen, you'll see both a "Block Sender List" and a "Safe List". In the space where it says, "Enter e-mail address or sub domain to always accept even if the domain is blocked", enter the address in the "From" line of your most recent NCAN.

SPAM-FILTERING SOFTWARE WHITELISTING

CleanMyMailbox
1. If YOR email is filtered, click on the white "W" icon on the left column of the mailing
2. When the pop-up window comes up, simply click the Add to Whitelist button.
Alternative whitelisting methods:
1. Click on the White List button
2. Add noreply@yor.com and customercare@yor.com to the bottom of your existing list
3. Click the Submit List button
4. Click the Subject White List button
5. Add Access Update to the bottom of the list on a line by itself
6. Click the Submit List button

Cloudmark SpamNet
1. Select "Cloudmark | Options"... from the Cloudmark SpamNet toolbar in Outlook.
2. Click "Advanced"
3. Go to the Whitelist tab
4. Click the Add button
5. Type noreply@yor.com and customercare@yor.com
6. Click OK
7. Click OK
8. Click Yes
9. Click OK

Mailblocks
1. Click the "Addresses" tab
2. Click "New"
3. Type noreply@yor.com and customercare@yor.com
o Make sure that "Accept Mail From This Address" is selected under Receiving Options.
o Uncheck "Display in People Picker" under Other options.
4. Click Submit
5. Click OK

MailShield
1. Click Friends from the toolbar
2. Click Add
3. Type noreply@yor.com and customercare@yor.com
4. Click OK

MailWasher
1. Click Tools, then Blacklist & Friends
2. Click Add (located on the right, the Friends list side)
3. Make sure Plain email address is selected
4. Type noreply@yor.com and customercare@yor.com
5. Click OK
6. Click OK

McAfee Spamkiller
1. Click Friends from the sidebar
2. Click Add
3. Type noreply@yor.com and customercare@yor.com
4. Click OK

Oddpost
1. Check your 'Probably Spam' folder.
2. If you see that mail from NCAN was incorrectly filtered out:
o Select it
o Click the "Move to Inbox"
o Click "Mark as Not Spam" button.

SpamAssassin
1. Add the following entry to your user prefs file, which is found in the spamassassin subdirectory on your web/mail server whitelist_from noreply@yor.com and customercare@yor.com
2. Save the user_prefs file or move the updated copy to your .spamassassin subdirectory
3. If you have no user_prefs file in this subdirectory, create one
o http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html
o http://www.cleanmymailbox.com/sauptool/

SpamButcher
1. Click the Configure button
2. Go to the "Known Senders" tab
3. Click Add under "Known Good Senders and Recipients"
4. Type noreply@yor.com and customercare@yor.com
5. Click OK
6. Click OK again

SpamCop
If you're using SpamCop to filter your incoming e-mail, you can exempt YOR email from the filtering process by adding our "From" address to your Whitelist. Here's how:
1. Open your browser and go to this page: http://webmail.spamcop.net/
2. Log into your SpamCop account.
3. Click on the Options icon in the toolbar.
4. Under Mail Management (in the middle), click SpamCop Tools.
5. Select Manage your personal whitelist.
6. Near the bottom, where it reads "Click here to add to your whitelist", click on Click here.
7. Enter the address in the "From" line of your most recent YOR email message in the first empty slot.
8. Click Submit.

Spameater Pro
1. Click Filters from the sidebar
2. Click the Approved Senders tab
3. Click Add Filter
4. Type noreply@yor.com and customercare@yor.com
5. Choose 'Full Email Address' under Address Type
6. Select Email Domain
7. Click OK

SpamNet
If you're using Cloudmark's SpamNet to filter your incoming e-mail, you can exempt YOR email messages from the filtering process by adding our "From" address to your Whitelist. Here's how:
1. Open your Outlook Inbox.
2. On the Cloudmark SpamNet toolbar, click Options .
3. Click Advanced .
4. Select the Whitelist tab.
5. Click the Add button.
6. Enter the address in the "From" line of your most recent YOR email message and click the OK button.
7. Click OK again, then Yes, then OK one last time.

Spam Inspector
1. Select Spam Inspector, then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu.
2. Make sure Email is selected under 'Add a New Friend'
3. Type noreply@yor.com and customercare@yor.com
4. Click the >> button
5. Click Close

Spam Interceptor
1. Follow the Trusted link under Authentication Lists.
2. Enter the email address noreply@yor.com and customercare@yor.com
3. Click Add

SpamPal
1. Click on the SpamPal system tray icon with the right mouse button.
2. Click 'Add to Whitelist' from the menu.
3. Type noreply@yor.com and customercare@yor.com
4. Click Add

Spam Sleuth
1. Select File
2. Select Configure.
3. Go to the Friends category.
4. Make sure Active is checked
5. Type noreply@yor.com and customercare@yor.com on a line by itself in the entry field
6. Click OK

Other providers
If the YOR Newsletter and other email messages are being filtered, try adding noreply@yor.com and customercare@yor.com to your Address Book or Contact List. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continue to be filtered, call or e-mail your email provider technical support and ask how you can be sure to receive all e-mail from noreply@yor.com and customercare@yor.com.

Domain: If they need to know the domain we're mailing from, tell them yor.com.